FAQs

Questions About Our Toys

Are your toys safe?

Our toys are designed to be fun and safe and offer a healthy way to exercise your desire for a volcanic orgasm. We use materials that are free of harmful chemicals and designed for intense adult activities. Our vibrators, masturbators, penis pumps, and rabbits use mechanical parts and electronic controls that are so smart they seem to read your mind! (Don’t worry, they won’t tell anyone what you’re thinking.)

What happens if my toy stops working?

Our toys are designed to last for years with proper care. If a toy fails, first check the power. Replace the batteries with fresh batteries if possible. For rechargeable sex toys, try charging the toy using a different USB charging device that is known to be working. Then, check your warranty to see if your toy is still covered, and contact our customer support team if you cannot resolve the problem. 

My new toy has a strong smell. Is there a way to eliminate that?

All new electronic or plastic products, depending on the materials used, will carry a scent. This odor is not harmful and will fade in time. Try storing your toy in a sealed container or with a deodorizer, like a bag of unscented dryer sheets. 

Questions About Security & Customer Service

Is my identity private at My Best Orgasm?

Absolutely. Our fulfillment process is 100% secure during ordering, billing, and delivery. We do not share any identifying data with third parties. Your data is private, and your order is secure. Your product will be at your door in just a few short days, and no one else needs to know a thing about it. 

Is there someone to call if I have a special question?

We try to include as much information as possible in our sex toy descriptions, but we can’t think of everything. If you have a question about a toy or need help with a product, we would love to hear from you! Reach out to our friendly and responsive customer service team, and we will be happy to help. 

What’s your return policy?

There’s no market for used sex toys so naturally all sales are final. We understand that a toy may be broken during shipping or suffer an unpredictable mechanical or physical failure. Check your toy thoroughly when you get it and make sure it is 100% functional before taking it for a test drive. Failures like this are rare, but we know how disappointing it can be if they happen. See our Return Policy page or contact Customer Service for instructions for making a return. 

Questions About Billing & Shipping

Do you ship to my country?

My Best Orgasm ships to addresses in the US, Canada, and Mexico. We ship internationally to most countries around the world via USPS Priority Mail Express International/DHL/FedEx International/UPS Worldwide. Check our Shipping Policy page for more information and a list of countries where we can ship products. 

How is my purchase billed?

Our billing process is as discreet as our shipping. Charges to your credit card will be listed on your bank statement or credit card statement as “AIS eCommerce” or “AIS eCommerce, LLC.” We do not use a product name or our store name.

Do you offer same-day shipping?

While we usually process orders on the same day we get them (especially if they are placed early in the day), we do not process orders on non-business days. Any orders placed later in the day (after 3 PM EST) will get processed the next business day. Check our Shipping Policy page for more information.