Shipping Policy

Our goal is to ship your order within two business days of receiving it (please consider longer times during the holidays). All orders are shipped best way via either FedEx Ground, UPS Ground, or USPS unless otherwise requested.  All orders are shipped from our U.S. facilities.  Customers are responsible for all freight charges.

Discreet Packaging

My Best Orgasm believes your personal privacy is of the utmost importance, and we do whatever it takes to preserve your privacy.  We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages.  The only identifying information is your mailing address and ours. The name “My Best Orgasm” does not appear anywhere on the outside of your package.

Domestic Shipping

All orders are shipped Monday to Friday only, regardless of shipping service chosen. Orders placed on Saturday and Sunday will be shipped on the following Monday.

If your order is placed before 2:00 PM Eastern Standard Time, it is generally shipped the same day.  Orders placed after this time are shipped next day.

Once your order is shipped, you will receive a shipping notification that will include a tracking number.  Please allow up to 24 hours after you receive the tracking number for it to provide you with a delivery estimate.

Package Protection

We highly encourage our customers to consider and apply insurance to their orders during checkout.  My Best Orgasm has partnered with Route – Shipping Protection to protect your order against loss, theft, or damage when selected during checkout.

• Claims for packages presumed to be lost by the carrier, where the status is not “delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the last checkpoint.

• Claims for packages marked by the carrier as “delivered” must be filed within 15 days from the date and time shown by carrier as delivered. In the event of theft, Underwriters may require a police report to be filed with the local authorities and/or a signed affidavit attesting to the theft of the covered property. Security video, showing evidence of theft, may substitute for a police report and/or an affidavit.
• Route does NOT cover and neither are they responsible for delayed shipments. Once your order leaves our warehouse, the shipping carrier assumes responsibility for your order and delivery. Please contact the shipping carrier directly regarding a delayed shipment.

Undelivered Packages

In the event your order requires you to be present to receive the delivery, but you are unavailable, and the order is returned to us, we will reship your order to you.  You will not receive a refund for the original shipping charges paid, and shipping charges will be incurred to have the item reshipped to you.

Orders that have been shipped and are refused or returned will not have the original shipping charges refunded and there will be a cancellation fee of 55% of the order subtotal.  A refund will be issued to you in the amount of the order total less shipping charges and the 55% cancellation fee.

Defective Merchandise

Please see our return policy